Refund Policy

We are proud of our products and happy to accommodate returns of unopened and unused styling tools within 30 days of purchase.  All returns are subject to the following rules:

  • Only new and unused styling tools may be returned or exchanged
  • Shipping fees for all orders are nonrefundable
  • Return labels are not provided by Flourish unless fulfilling a product warranty
  • Items that have been opened/used are subject to a return processing fee of $14.95
  • Free gifts with purchase are not eligible for refund or return
  • No returns on Scrunchies
  • If emailing about a product malfunction, please include a photo or video, reason for the malfunction, and order number.
  • For Canadian customers, customs and processing may cause the package to take longer to arrive.
  • Product warranties only extend to wands that are malfunctioning. However, Flourish customer service, YouTube tutorials, and @twistmepretty Instagram highlights are all available to help if a customer is having trouble operating their wand.