We are proud of our products and happy to accommodate returns of unopened and unused styling tools within 30 days of purchase. All returns are subject to the following rules:
- Only new and unused styling tools may be returned or exchanged
- Shipping fees for all orders are nonrefundable
- Return labels are not provided by Flourish unless fulfilling a product warranty
- Items that have been opened/used are subject to a return processing fee of $14.95
- Free gifts with purchase are not eligible for refund or return
- No returns on Scrunchies
- If emailing about a product malfunction, please include a photo or video, reason for the malfunction, and order number.
- For Canadian customers, customs and processing may cause the package to take longer to arrive.
- Product warranties only extend to wands that are malfunctioning. However, Flourish customer service, YouTube tutorials, and @twistmepretty Instagram highlights are all available to help if a customer is having trouble operating their wand.